Description

As a staff employee at DawnSign Press, you were surprised but honored when owner Joe Dannis handed you a letter and asked you to answer it for him. The letter was from Melissa Thomas, a customer who had used one of DawnSign Press’s books in a class and found it very helpful. However, she said that she was “profoundly disappointed” when she learned that Joe’s business was not staffed by deaf people only. Melissa said that, as a deaf person herself, she had experienced great difficulty in finding employment. She felt that DawnSign Press should set an example by hiring an all-deaf staff, thus providing jobs for many deserving people. She wants DawnSign Press to change its hiring policy.   Joe knows that you have studied business communication. That is why he asks you to prepare a letter that responds to this inquiry but that may also be used for any future similar situations. Because you have heard Joe talk about his employment philosophy, you realize that, in a perfect world, he would hire only deaf employees. But Joe is forced to hire hearing employees as well in order to provide the best quality products and services. Task: For Joe’s signature, prepare a bad-news message letter. Format this message as a letter. It must be one page. To review a same letter format, visit BB. You can follow one of those formats. If you struggle to fit it all onto one page, then you can shrink the text to as low as 10pt font. Regular text can be anywhere from 10pt to 12pt font. For headings, titles, and subheadings, it can be 12pt to 18pt.  Paragraphs need to be single spaced with one blank line in between paragraphs. The paragraphs should not be indented. They should be aligned at the left (left justified). Lastly, you need to initial your name at the bottom of the memo or at the top after your title. Margins should be one inch all around. Font type is up to you as long as it is legible, professional, and appropriate.    Tips: Your letter should start indirectly by opening with a buffer, provide reasons, present the bad news (or imply it), and close pleasantly. First paragraph shows your appreciation (do not state the bad news in the first paragraph). Make sure to adopt the “you view” and utilize the indirect approach. You might want to visit the DawnSign Press Web site (http://www.dawnsign.com) for more information about the company and to get the company’s address. Address the letter to Ms. Melissa Thomas, 4752 Monroe Street, Toledo, OH 43623

Negative Message Assignment

As a staff employee at DawnSign Press, you were surprised but honored when owner Joe Dannis handed you a letter and asked you to answer it for him. The letter was from Melissa Thomas, a customer who had used one of DawnSign Press’s books in a class and found it very helpful. However, she said that she was “profoundly disappointed” when she learned that Joe’s business was not staffed by deaf people only. Melissa said that, as a deaf person herself, she had experienced great difficulty in finding employment. She felt that DawnSign Press should set an example by hiring an all-deaf staff, thus providing jobs for many deserving people. She wants DawnSign Press to change its hiring policy.

Joe knows that you have studied business communication. That is why he asks you to prepare a letter that responds to this inquiry but that may also be used for any future similar situations. Because you have heard Joe talk about his employment philosophy, you realize that, in a perfect world, he would hire only deaf employees. But Joe is forced to hire hearing employees as well in order to provide the best quality products and services.

Your Task: For Joe’s signature, prepare a bad-news message letter. Format this message as a letter. It must be one page. To review a same letter format, visit BB. You can follow one of those formats. If you struggle to fit it all onto one page, then you can shrink the text to as low as 10pt font. Regular text can be anywhere from 10pt to 12pt font. For headings, titles, and subheadings, it can be 12pt to 18pt.  Paragraphs need to be single spaced with one blank line in between paragraphs. The paragraphs should not be indented. They should be aligned at the left (left justified). Lastly, you need to initial your name at the bottom of the memo or at the top after your title. Margins should be one inch all around. Font type is up to you as long as it is legible, professional, and appropriate.

Tips: Your letter should start indirectly by opening with a buffer, provide reasons, present the bad news (or imply it), and close pleasantly. First paragraph shows your appreciation (do not state the bad news in the first paragraph). Make sure to adopt the “you view” and utilize the indirect approach. You might want to visit the DawnSign Press Web site (http://www.dawnsign.com) for more information about the company and to get the company’s address. Address the letter to Ms. Melissa Thomas, 4752 Monroe Street, Toledo, OH 43623.