I am writing to you regarding the t-shirts which our company recently sent to your institution. As you are aware, the logo on the printed t-shirts did not have the required apostrophe. Instead, the t-shirts you received were printed “Let’s go!” instead of “Let’s go!” For that regrettable mistake, we sincerely apologize. We at Old Navy understand your disappointment and we are deeply sorry for any inconvenience this may have caused you.

Our company standards are to the uppermost level such that we pass our products through various stages of superiority checks before shipping any product. Our intention is to supply our customers with the highest quality apparel. We therefore regret that your t-shirts went past our quality procedures.