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Over the past two decades, the terms "accountability" and "program evaluation" have become the focus within the human services arena. Due to budgetary constraints and decrease in availability of public funding, the competition for scarce resources has increased. This increased competition has subjected human services agencies to an intense examination where requests for resources are scrutinized carefully. The first step to conducting a program evaluation is to conduct a needs assessment to determine and justify the reason for carrying out the evaluation of a particular program. A need can be defined as the gap between what is and what should be and can be experienced by an individual, a group, or an entire community. Tasks: Using at least 3–5 scholarly resources from the professional literature, research human service needs assessment. The literature may include the University online library resources, relevant textbooks, peer-reviewed journal articles, and websites created by professional organizations, agencies, or institutions (.edu, .org, or .gov). Create a 7- to 9-page report in a Microsoft Word document, including the following: Identify a program at a social agency or other human services program to which you have access and provide a description of the organizational context including the mission and objectives of the program and why an evaluation is being considered. Conduct a needs assessment using concepts presented previously to confirm and explain the scope of the problem, the perceived versus actual gap in service, the affected population, whether the need is changing, and in what manner the need may be changing. Identify possible resources to meet the perceived needs. Discuss what existing resources can be used, what additional information would be needed, and what sources for obtaining data you would use. Identify the stakeholders who need to be included in the assessment and subsequent evaluation. Analyze the interpersonal, political, and ethical considerations of interacting with decision makers and stakeholders who may have conflicting priorities and determine strategies for reconciling those priorities.

Do some research on the Nike company. • Identify mission and visions statements. Are they aligned with the goals of the company? Do they mention ethics concerning consumers/customers? • Identify environmental forces. For example, you may need to search the Internet, media, etc., to determine if there are any political and/or legal concerns. • Customer service management and/or call center to serve customers (This is normally, "the customer is always right" clause.You may have to visit the organization or make telephone calls to dig deep on this one...good luck!) • Total marketing, promotional, advertising, or personal selling expenditures (or budget)--do your best to find out but it may be general item in a statement (check for public trading on the Internet for financials) • Does the organization provide a positioning statement? • Statement of target customer (For now, briefly describe if they have the target identified in a mission statement.) • The marketing mix (they may use the traditional 4 Ps or label as something else but you should be able to identify them no matter the language) • What is the branding statement and/or logo? Note: your paper does not have to follow the order listed above, but it should at least address each of the areas mentioned. Summarize your findings and provide recommendations on how they could have done better, improve for the future, or sustain what they are doing. Do not generalize but provide support for your narrative.

Review the following scenario below: Kate has been employed by a well-known manufacturing company for 12 years. She is the only female on her line and the fastest worker. She has been promoted several times through mergers and acquisitions, but has always been looked over for a senior management position. Kate believes she is qualified for advancement but thinks her manager has a problem with her personally. To top it off, Kate did not receive a semiannual or annual review, which would have resulted in a raise. Her coworkers (all males) have urged her to go to management and report what she believes to be discriminatory behavior from her immediate manager. Now, complete the following tasks: 1. Create your own scenario in which someone you know was discriminated. Compare and contrast your story with Kate’s. 2. Compare the possible ethical breaches of Kate’s manager against the behavior involving your scenario. Utilize scholarly research on leadership theory as justification. 3. Compare the possible legal breaches of Kate’s manager against the behavior involving your scenario. Utilize scholarly research on leadership theory as justification. 4. Recommend an approach Kate could have used to manage the negative risk both personally and professionally. 5. Evaluate the advice Kate received from her coworkers. 6. As it pertains to conflict resolution strategies, what would be the best in resolving Kate’s conflict? Justify your position. Based on the scenario presented, rate it on a scale from 1–5, where 1 represents low performing and 5 represents high performing for the topics below: Preventing the conflict Suppressing the conflict Avoiding the conflict Using false emotions for distracting the conflict Eliminating the conflict Accepting the conflict Recognizing the value of the conflict Encouraging interpersonal criticism Managing the conflict 1. Select one conflict resolution approach in which it is ranked the lowest and develop an individual improvement plan for that approach. 2. Explain how the mediation process could strengthen the conflict resolution and management skills. 3. Discuss how the arbitration process could strengthen the conflict resolution and management skills. Implement some portion of your plan. Provide a detailed summary of the changes that occurred in the development as it relates to the ability to handle conflict.